0% Complete
صفحه اصلی
/
سی و دومین کنفرانس بین المللی مهندسی برق
TELLM: Advancements in Knowledge Incorporation and Task-specific Enhancements of Large Language Models
نویسندگان :
Fatemeh Feizi
1
Amirhossein Hossein Nia
2
MohammadMahdi Hemmatyar
3
Fatemeh Rahimi
4
Farhoud Jafari Kaleibar
5
1- ایرانسل
2- ایرانسل
3- ایرانسل
4- ایرانسل
5- ایرانسل
کلمات کلیدی :
Large Language Model،Deep Learning،Telecom،Question-answering
چکیده :
Customer service is crucial for any business to maintain good customer relationships and growth. However, addressing a wide variety of customer inquiries often requires deep domain expertise that may not be readily available. This paper presents TELLM, a customer service AI agent leveraging large language models to provide technical support for telecom companies. TELLM is trained using a knowledge base containing categorized technical solutions through dual-phase fine-tuning. It is further refined through reinforcement learning with feedback from subject matter experts. Evaluation on a real-world customer service dataset demonstrates TELLM outperforms prior approaches on automatic metrics and achieves high scores in human evaluation for response accuracy, clarity and effectiveness.
لیست مقالات
لیست مقالات بایگانی شده
جایابی بهینه نیروگاه های مقیاس کوچک و منابع تولید توان راکتیو بمنظور افزایش پایداری ولتاژ شبکه انتقال و فوق توزیع خوزستان
مسعود بشیرپور - کیومرث زمانی - محدثه مولایی - امید سروری
Fault tolerant control design for linear systems based on cubic observers
Mahsa Hasanshahi - Malihe Maghfoori Farsangi - Elham Amini Boroujeni
طراحی کنترل کننده امن سیستمهای غیرخطی با استفاده از یادگیری تقویتی و بهینه سازی مجموع مربعات
حسین قلی زاده - احسان رضوی - سجاد پاک خصال - سعید شمقدری
Emotion Recognition from EEG Signals During REM Sleep
Asghar Zarei - Ali Mahmoudi
Joint Fairness, Fragmentation, and Physical Layer Impairments Aware Routing, Spectrum and Modulation Level Allocation in Elastic Optical Networks
Hassan Khanahmadzadeh - Arash Rezaee - Lotfollah Beygi
Planar Transformer with None Overlapping Winding as Current Balancing Compensator for Paralleled SiC MOSFETs
Hesamodin Allahyari - Mahdi Delzendeh SarfeJo - Hamid Bahrami - Ahmad Afifi - Aran Shoaei - Mohammad ali Latifzadeh
Dynamic Lane Changing Control of Vehicle Platoon
Abolfazl Saadati Moghadam - Mohammad Haeri
Compare Efficiency of Modeled and Designed Tilt Bi-rotor, Quad-rotor, and Hexa-rotor in Agriculture Application
Arshia Rezaei - Amin Talaeizadeh - Aria Alasti
A Transformer less Quadratic Boost DC-DC Converter with Continuous Input Current and a Few Number of Components, Based on Classical Boost and Cuk Converter Suitable for Renewable Applications
Saeed Mahdizadeh - Reza Sharifi Shahrivar - Hossein Gholizadeh - Ebrahim Afjei
Design Of Observer-Based Nonlinear Controller For Tracking Maximum Power Point In The Solar Cell
Kobra Siahi - Mohammad Reza Arvan - Vahid Behnamgol - Mahdi Mosayebi
بیشتر
ثمین همایش، سامانه مدیریت کنفرانس ها و جشنواره ها - نگارش 43.6.0
