0% Complete
صفحه اصلی
/
سی و دومین کنفرانس بین المللی مهندسی برق
TELLM: Advancements in Knowledge Incorporation and Task-specific Enhancements of Large Language Models
نویسندگان :
Fatemeh Feizi
1
Amirhossein Hossein Nia
2
MohammadMahdi Hemmatyar
3
Fatemeh Rahimi
4
Farhoud Jafari Kaleibar
5
1- ایرانسل
2- ایرانسل
3- ایرانسل
4- ایرانسل
5- ایرانسل
کلمات کلیدی :
Large Language Model،Deep Learning،Telecom،Question-answering
چکیده :
Customer service is crucial for any business to maintain good customer relationships and growth. However, addressing a wide variety of customer inquiries often requires deep domain expertise that may not be readily available. This paper presents TELLM, a customer service AI agent leveraging large language models to provide technical support for telecom companies. TELLM is trained using a knowledge base containing categorized technical solutions through dual-phase fine-tuning. It is further refined through reinforcement learning with feedback from subject matter experts. Evaluation on a real-world customer service dataset demonstrates TELLM outperforms prior approaches on automatic metrics and achieves high scores in human evaluation for response accuracy, clarity and effectiveness.
لیست مقالات
لیست مقالات بایگانی شده
Finite-Time Bipartite Time-Varying Formation tracking for Heterogeneous Nonlinear Multi-Agent Systems
Mohammad Reza Mehrabi Koushki - Javad Askari - Marzieh Kamali
Design and Demonstration of a Novel Microfluidic Channel for Trapping Circulating Tumor Cells with Magnetophoresis
Atin Bakhshi - Seyed Ehsan Hosseininasab - Vahid Ghafouri - Mehdi Rahmanian - Majid Badiei Rostami
Fixed-time consensus of unknown nonlinear multi-agent systems
Mohammad Hadi Rezaei - Ali Abooee
SGG-Net: Skeleton and Graph-Based Neural Network Approaches for Grasping Objects
AliReza Beigy - Farbod Azimmohseni - Ali Sabzejou - Mehdi Tale Masouleh - Ahmad Kalhor
IRS-aided NOMA in a Cell Free Massive MIMO System
Anahid Rafieifar - Hosein Ahmadinejad - Abolfazl Falahati
Human Action Recognition in Still Images Using ConViT
Seyed Rohollah Hosseyni - Sanaz Seyedin - Hassan Taheri
ارائه چارچوب مدیریت بهینه انرژی و انعطافپذیری برای تجمیعکننده منابع انرژی پراکنده
نیلوفر پورقادری - محمود فتوحی فیروز آباد - معین معینی اقطاعی - میلاد کبیری فر
طراحی و پیادهسازی یک ماشین حالت محدود جهت محاسبة تابع مثلثاتی تانژانت معکوس مبتنی بر سری تیلور عقبرونده و با استفاده از دو واحد ضربکنندة DSP48-E بر روی تراشههای FPGA شرکت AMD-XILINX به صورت زمان متغیر
میثم هارونی - پیام سنائی
Single-Channel Recursive Speech Separation with Unknown Speaker Count by Mask Estimation
Hadi Alizadeh - Rahil Mahdian Toroghi - Hassan Zareian
Small Target Detection Using an Enhanced Optimization Based Filter and Trajectory Tracking Via Pattern Matching Algorithm
Seyedeh Mahsa Zakipour Bahambari - Saeed Khankalantary
بیشتر
ثمین همایش، سامانه مدیریت کنفرانس ها و جشنواره ها - نگارش 42.0.4